Shipping policy
Last updated: 01.05.25
Thank you for shopping with MINEROLUK LTD. This Shipping Policy outlines how we deliver orders and what you can expect when you purchase from us.
1. SHIPPING DESTINATIONS
We currently ship worldwide, except to countries subject to international sanctions or restrictions.
Orders can be placed from most locations. If your country is not listed at checkout, it may be temporarily unavailable due to legal or logistical constraints.
We offer free local delivery options in the United Kingdom, the European Area (EAU), and the United States, allowing for faster and more efficient service within these regions.
2. PROCESSING TIME
Orders are typically processed within 1–2 business days after payment is received. Orders placed on weekends or holidays will be processed on the next working day.
3. SHIPPING TIMES
Estimated delivery times (from the day of dispatch):
- UK: 2–4 business days
- EAU (European Area): 4–7 business days
- USA: 7–10 business days
- Rest of World: 7–14 business days (may vary)
Please note these are estimates. Actual delivery times may vary depending on local carriers, customs procedures, and unforeseen delays.
4. SHIPPING COSTS
Shipping fees are calculated at checkout based on your delivery location.
5. CUSTOMS & IMPORT DUTIES
If you are ordering from outside the United Kingdom, European Area (EAU), or United States, your order may be subject to customs duties, import taxes, or clearance fees, depending on your country’s regulations.
These charges are not included in our prices and are the responsibility of the customer. We are unable to estimate these charges in advance.
Orders shipped within the UK, EAU, and USA are not typically subject to additional customs fees.
If your order is returned to us due to unpaid customs charges or local import restrictions, we will refund the product cost only, provided it is returned in its original, unopened condition. Shipping costs are non-refundable.
6. DELIVERY ISSUES
If your parcel is delayed or lost, please contact us at info@minerol-health.com, and we will work with the courier to resolve the issue.
If you receive a damaged item, notify us within 7 days, including clear photos of the packaging and product, so we can arrange a replacement or refund.
7. CHANGE OF ADDRESS
If you need to update your delivery address, please contact us immediately. We can update the order only if it has not yet been dispatched.
8. QUESTIONS?
For any shipping-related queries, reach out to info@minerol-health.com – we’re here to help.
We aim to make your experience with Minerol smooth, professional, and satisfying.
